Introduction / Overview:

 

Effective leadership in aged care has clear foundations in exceptional communication skills. Inherent in this, is the need to master a diverse range of conversations. This webinar introduces the concept of 'The Myriad of Leadership Conversations', exploring how leaders can navigate various communication scenarios with staff, residents, and other stakeholders. 

Outline / Objectives:

 

This webinar will explore the following topics (interactive exercises and real-life examples will be used extensively) : 

1. Different conversational positions, from coaching and mentoring to managing and inspiring

2. The ongoing & pivotal importance of active listening

3. Strategies for adapting communication styles to different contexts and individuals

4. How to foster a culture of open dialogue, clarity, build trust, and drive positive change

5. Gaining feedback & assessing your progress / improvement 

 

The ultimate aim of the webinar is to enhance leaders' conversational agility and effectiveness.